Of the three main methods used for creating cases: email, telephone, and online using the SirsiDynix Support Center (SDSC), one is decidedly best for almost all cases. That method is online using SDSC case management. Here are three key reasons why:
Actually, all of these reasons could be summarized into one – When you create your cases in the SDSC, you are more likely to get the correct solution faster.
Some people phone cases in because it gives them confidence that they are being heard and that their case is being worked on. When you create the case in the SDSC, you can be confident that it is documented accurately and routed quickly. If you like, you can create the case in the SDSC, then call customer support and refer to the number of the case you created. In this way you'll know that we have a complete and accurate description and can begin working on your case quickly.
BE PART OF THE PROCESS – Based on previous feedback, we are implementing several exciting enhancements to SDSC case management. We invite you to create your cases using SDSC case management now so you can benefit immediately from these revisions and provide feedback to help us as we continue the refining process. Please use the SDSC Feedback button to let us know what you like about our enhanced case management tool and what you think we can do to improve it even more.
As always, for down systems or other urgent issues, especially on weekends or holidays, please call us.