Question: What are 'Answers'?

A Q&A with SirsiDynix knowledge base analyst Reed Farnsworth, answering some of your latest and deepest SirsiDynix Support Center questions. We take requests — feel free to email us!

Question: What are Answers?

Answer: Questions and Answers on the SirsiDynix Support Center (SDSC) are like the Forums found in the old Client Care Website.

Question: Why not change the Question tab name to Forums?

Answer: Unfortunately, this is a tab that can’t currently be renamed. We are working on ways to resolve it. When you see the Answers tab replaced by a Forums tab, you will know that we succeeded.

Question: Why don’t I see an Answers tab on the SDSC?

Answer: The Answers tab, like the Mailing Lists tab, is only available to SDSC users with profiles that allow access to community oriented features (discussion forums and ListServs). See “Profiles Profiles”.

Question: How does “Create New… Question” on the SDSC homepage relate to Answers?

Answer: Questions are the initial conversation starter in a question/answer discussion thread. Questions can be created on the Answers tab or by using “Create New… Question” on the SDSC homepage.

Question: What types of questions should I ask here? Is it OK to ask Customer Support questions here? (OK, sorry. That was two questions.)

Answers: Questions you want answered by SirsiDynix Customer Support should not be asked here. Use the Cases tab to submit questions directly to Customer Support. The purpose for the Questions and Answers is to provide a forum where customers can ask question to other customers, not to SirsiDynix, and get answers from other customers. This is a great place to ask for opinions of your counterparts in other libraries. Questions about experiences other libraries have had, or why they do things the way they do are ideal here. Sorry. That was a long answer. But, hey, you asked two questions.

Question: Does this mean that SirsiDynix employees won’t answer questions asked here or participate in forum discussions?

Answer: No. SirsiDynix employees monitor the Question and Answer discussion forums, and may chime in from time to time when we have something to contribute. But, we don’t want to be the focus of these forums. The primary participants should be customers discussing customer related topics.

Question: Who should I ask if I have further questions about Answers?

Answer: Reed.Farnsworth@SirsiDynix.com