Searching for Solutions

Finding solutions in the SirsiDynix Support Center is now easier than ever.

This quarter, over 8000 solutions were added to the Support Center knowledge base with categorization and tagging in place to simplify searching. The three most common ways to search for solutions are:

Keyword searching on Docs tab

One of the many types of articles available on the Docs tab is Solutions. Unless you uncheck the Solutions checkbox, your search automatically returns solutions that relate to the terms you searched for:

Browse searching on Doc Browse tab

You can now browse for solutions the same way you do for other content on the Doc Browse tab. Really, you can! Try it out!

When we imported the 8000+ solutions this quarter, we tagged and categorized them so they can be searched using browse searching on the Doc Browse tab. If you wanted to search for solutions related to Symphony Acquisitions, for example, you could execute your search with these four clicks:

We are working on a way to add one more level to the solution hierarchy, allowing you to drill even deeper and refine your search to an even more select list of results. That doesn’t mean you will need to start using five clicks. You can always stop at a higher level to get more results.

Solution suggestions when creating Cases

Whenever you create a new Case in the Support Center, the SDSC automatically executes a search for all types of documents, including solutions, that relate to the words you used in the subject line of your case:

That’s something you don’t get when you submit your cases via email or phone. In many instances, this provides the information you are looking for, even before someone from Customer Support has a chance to contact you. You would be surprised at how many customers close their own cases just minutes after creating them because of this tool.

For more tips and tricks on SDSC searching, search Docs for “Seven Secrets of Successful SDSC Searching” (in double quotes).