Customer Support

The SirsiDynix support team is always working to answer your questions and make sure your system runs smoothly. We never close a support case until you say we can, so you can rest assured that your problem will be solved. Find out why 97% of our customers were satisfied with their support in 2014.

24/7 critical support for all customers

No matter the size of your library, you’ll have access to 24/7 critical care from the SirsiDynix Support Center. If you ever need critical support, you can call us at any time, and we’ll start working on a solution within an hour. 

Easy case tracking for your library

Report issues through email, web, or phone—whichever works best for you.  No matter how you open your case, you’ll be sent a comprehensive support ticket, where you can keep track of information like the name of your support rep, details of past communication, and any relevant documentation.

Support on your terms

Consortia and libraries, large and small, have granular control over which staff have access to the Support Center. Authorize as many support contacts for your library as necessary, and then decide whether they can see only their own cases or all cases for their institution. 

Award-winning support portal

With more than 11,000 searchable knowledgebase solutions in the easy-to-use SirsiDynix Support Center, you can resolve some issues without ever submitting a ticket. You can also use the Support Center to collaborate with other SirsiDynix users, view upcoming training courses, check the SirsiDynix product roadmap, and more, all in one place.