Library Relations

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About the SirsiDynix Library Relations Program

Giving libraries MORE.

SirsiDynix is about libraries, and our Library Relations Managers are at the heart of it all, getting customers what they need from their technology every day, and ensuring that customer challenges are understood and met by SirsiDynix software and services tomorrow.

Every SirsiDynix customer - no matter where they are in the world or the size of their library - now has an LRM to work with. This LRM will personally see to it that they are leveraging their technology to its fullest potential and they are aware of every opportunity available to learn, share and contribute. LRMs serve an important role for the company as well, ensuring that region-specific needs are understood and incorporated into future product releases and service offerings.

It is part of being a SirsiDynix customer.

The team is headed by Berit Nelson, MLS, who has been advocating for SirsiDynix customers for more than 20 years. With Nelson's leadership, SirsiDynix is able to deliver leading technology solutions to more than 20,000 libraries in 70+ countries that offer powerful library management and user capabilities out-of-the-box, while still meeting unique needs of specific regions and library types. The team consists of librarians and experienced staff who know the company and the challenges libraries face

In short, the Library Relations team offers customers MORE. More service, more input, more opportunities to stretch their dollars and get the most from their investment.

As a SirsiDynix customer, your Library Relations Manager will:

  • Maximize your current technology investments. By working with customers to review their system utilization, LRMs help libraries understand their technology's full capabilities so they can provide world-class service to their end users while maximizing staff efficiency.
  • Orchestrate internal resources to ensure SirsiDynix provides excellent services during complex customer projects. By complementing SirsiDynix's support, sales and service organizations, LRMs understand customer challenges and ensure that when a library is engaged in a project that involves multiple departments, everyone's resources are used efficiently and the results are successful.
  • Represent customers and their specific needs internally as they impact technology roadmaps and future service offerings. LRMs work with their customers to understand and define emerging concerns and service goals that should influence planning for new SirsiDynix services or product roadmaps.
  • Engage with customer libraries, keeping them up-to-date on SirsiDynix plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate. There are hundreds of webinars, regional user group meetings and other opportunities for customers to learn and interact with colleagues and SirsiDynix staff. LRMs keep you in the know about the company happenings and these opportunities as they arise.

But you don't have to take our word for it...

"Our LRM is Kathi Adams and she is AMAZING!!! I don't even know where to begin - we've worked with Kathi for years and she has always been unbelievably responsive and helpful and knowledgeable. Not to mention completely professional, yet funny and great to hang out with! I honestly don't know what we'd do without her."

- Julie Halverstadt, Douglas County Libraries (Oregon)

"Pam Arnold is great. We’ve always had someone assigned to us who wasn’t just about sales...it’s great to have someone to call when you’ve got a problem that isn’t being addressed. Pam is exceptional at knowing who to go nag on our behalf. I’m glad to hear that others will get the benefit of that support."

- Mary Ellen Tyckoson, San Joaquin Valley Library System (Northern California)

"Pam Arnold is amazing! I'm not an easy customer and have put her through the ringer several times since she became our account rep years ago and she's always come through with flying colors."

- Mike Jackiw, Indian Trails Public Library District (Central Illinois)

Want to learn more? E-mail libraryrelations@sirsidynix.com, or click here to meet the Library Relations teams.




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