Blog

The information you need to make complex decisions, further your career, and market your library.

Blog | 21 February 2012


Access to various tabs in the SirsiDynix Support Center (a.k.a. SDSC or Support Center) is controlled by profiles. To change what tabs a Support Center user sees, simply requires changing that user’s profile.

For now, this must be...

Blog | 6 February 2012

Both the Customer and API Wikis have been moved from the old Client Care Website to the SirsiDynix Support Center. We encourage you to take advantage of these tools to glean wisdom from your counterparts around that world. Please, don’t be shy –...

Blog | 28 December 2011

A Q&A with SirsiDynix knowledge base analyst Reed Farnsworth, answering some of your latest and deepest SirsiDynix Support Center questions. We take requests — feel free to email us!

Question: What are Answers?

Answer: Questions...

Blog | 22 December 2011

Finding solutions in the SirsiDynix Support Center is now easier than ever.

This quarter, over 8000 solutions were added to the Support Center knowledge base with categorization and tagging in place to simplify searching. The three most...

Blog | 12 December 2011

With December now upon us and the winter settling in, or summer for our friends down under, we’re officially in the holiday season and Christmas is just around the corner.

At SirsiDynix we would like to thank each of our great customers...

Blog | 7 December 2011

…to be thinking about upgrading and taking advantage of the new functionality in SirsiDynix Symphony.   Although software upgrades bring gifts of new functionality, it’s a change for staff. Preparing for and communicating the changes is key....

Blog | 17 November 2011

When we announced the SirsiDynix Technology Centre concept last year we knew this would be a big undertaking that would transform our customers’ experience.  The goal was simple.  We wanted to bring together our worldwide teams that are...

Blog | 15 November 2011

This year’s Customers of SirsiDynix Australasia (COSA) Conference was held in Melbourne on 7-9 November. Pre-conference training was on offer on the Monday, with over 40 customers joining our trainers Rebecca Chile, Ann Smith and Katy Willcock....

Blog | 2 November 2011

Who still uses pen and paper to write down phone numbers, addresses, or reminders?  SMS (text messaging) has changed the way we communicate with each other. It is more convenient and widespread than any other form of quick note-taking,...

Blog | 24 October 2011

 

For the many of you who have met me over the years as a teacher or during your Mentor setup process, you know that I grew up in a school library, as my mother is a high school librarian. (Yes, she is one of you!) This, in a nutshell,...

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