Customer Communities

As a SirsiDynix customer, you’re never on your own. Make the most of your library software with a helpful support team, an expert library relations manager, and the option to participate in product development.

Customer support

Easy case tracking, fast phone and email responses, a searchable knowledgebase with over 11,000 entries, and support representatives who never close a case until you say they can—just a few reasons 97% of our customers are satisfied with their support.

Learn more about customer support

Library relations managers

Have a question that’s not quite right for a support ticket? Just ask your library relations manager. Every SirsiDynix library is assigned an LRM to serve as a guide and advisor. Whether you’re wondering how to customize your system or just sharing good news, your LRM is there to listen.

Learn more about library relations managers

Developer Community

Looking for a new software feature? Start by seeing what other SirsiDynix customers have created. SirsiDynix’s thriving Developer Community was created in 2002, and libraries have been submitting their code and widgets ever since.

Learn more about the Developer Community

Strategic Partners Program

Join the Strategic Partners Program to give us your feedback as we develop new apps and features. Becoming an SPP library is completely free—if you want to work with our engineering team and make your mark on SirsiDynix products, just let us know.

Learn more about the Strategic Partners Program