For Berit Nelson, the pursuit of library science began on the path to law school when she talked to a law librarian and found herself drawn to the information side of the industry. Perhaps serendipitously – we like to think so – her plans detoured once again in the library science program when she found herself gravitating more toward the automation and programming courses.
The rest was history, and she’s been bridging specialties every since, translating library needs into SirsiDynix action items to improve the way libraries function.
“Our job with customers is so interactive – working with them to find smarter, more creative ways to serve their communities. I find it very fulfilling.”
Kathi Adams, currently a senior library relations manager, joined SirsiDynix in 1993. During her time with the company, she has held multiple positions in SirsiDynix operations and sales, but says library relations has been her favorite role of her career so far. Kathi has 17 years of library industry experience.
When appointed to his new position as knowledge base analyst, Reed Farnsworth already had an idea of where to start his work. As a former trainer and member of the client care and documentation teams - and before that, a math and science teacher - he knows a thing or two about answering questions.
"As a teacher, you learn that you don't want to explain so clearly that it can be understood. Rather, you want to make information so clear that it cannot be misunderstood. That's what I want with the knowledge base."
Reed works to ensure that when a customer searches the knowledge base, they don't get overwhelmed with too many results, or too few, but find just the answer they need.
As a member of the SirsiDynix education services team, Ron Steckler takes pride in being part of the implementations process for new and existing library customers. In conjunction with a team of top-notch project managers and data experts, Ron works to ensure library staff are prepared to successfully use their software from day one.
Having worked as a school library specialist and in SirsiDynix customer support, project management and consulting, Ron understands the day-to-day activities of a library to put the training in context.
“I think the librarians really appreciate the depth of experience of our trainers. I’ve had people come back to me afterward and thank us for the extra time spent answering their questions.”
Darron has worked with SirsiDynix technical support for 23 years. He remembers the days when the client care team — all six of them — occupied one room. Since then, he has closed more than 20,000 customer support calls, and says that every day he strives to carry on the same tradition of excellent customer care that was instilled in him from day one.
As one of SirsiDynix's first employees, he's developed a first-name basis level of trust with the librarians he serves.
"When you've been around as long as I have, you build that kind of relationship."
Darron works as a reference librarian in his spare time.
Much like the librarians he serves, Ken Bonney is a fanatical record keeper. Over his 12 years in the industry, he can tell you he’s traveled 615,000 miles and spent 869 nights in hotels for SirsiDynix libraries. He can list the cities they’re in, and — after consulting his detailed folders of documentation — recite back minute details of individual visits, often down to the name of the sandwich he ordered for lunch. He may even tell you the name of the sandwich you ordered.
The most common experience documented among his 201 (and counting) training visits, however, is the one that keeps him going.
"People want to be reassured that they can do it; they want to have the confi dence that they can do it. I’m the guy that ’s going to stay until you show me you can."
Though her official title is senior library relations manager, Pam Arnold thinks of her work as library advocacy. As for her day-to-day responsibilities, it’s all based on the immediate needs of the libraries she serves.
"No two libraries are alike. Each library is an individual, and so their needs are, too."
Perhaps the one exception to this, she says, is that all libraries want to give their users the best service they can give them. This is a goal Pam shares with her libraries. As a result, every day – like every library – is a little different. But Pam wouldn’t have it any other way.
When Mike Daly joined SirsiDynix in 2008, mobile technology was on the rise. Today that rise continues, bringing exciting opportunities for libraries and their users.
“Mobile access is everything. For me, I’m always connected. And as a patron, I want that same access at my public library”
Mike and the BookMyne™ team enable that access, delivering the best in mobile discovery, sharing and services for library users. With the release of BookMyne 3.0 this month, SirsiDynix library users gain Project Gutenberg e-book delivery to both iPhone and Android mobile devices. Libraries win, too, with a new library-customizable interface that personalizes the library experience for the on-the-go user. And with mobile technology growing like it is, that’s a lot of users.
Brian Kaplar of the SirsiDynix® Cloud team describes his interactions with the cloud computing libraries he works with as a relationship, somewhere between colleague and friend.
“The Cloud team has a really hands-on experience with all of our cloud customers because we’re always available to them. We’re like an extension of their staff – they call us on a fi rst-name basis and they know us very personally.”
Because of that investment, both personally and professionally, Brian takes his role in maintaining each SirsiDynix Cloud library’s solution very seriously. With maintenance, upgrades, server requirements and backups out of the way, it makes life a lot easier for the library. And, as a friend, that makes Brian happy.
Tim Hyde runs a tight ship in SirsiDynix Professional Services, keeping the broad array of services from implementation to training running smoothly and on-schedule for our SirsiDynix libraries -- new and old.