SirsiDynix is all about libraries, and our Library Relations Managers are at the heart of it all. Every SirsiDynix customer—no matter where they are or what their size—has an LRM. This LRM will personally see that they are leveraging their technology to its fullest potential and are aware of every opportunity to learn, share, and contribute. LRMs serve an important role for the company as well, ensuring that region-specific needs are understood and incorporated into future product releases and service offerings.
The LRM team consists of librarians and experienced staff and is directed by Berit Nelson, MLS, who has advocated for SirsiDynix customers for more than 20 years. These are people who know the company and the challenges libraries face.
As a SirsiDynix customer, your Library Relations Manager will:
- Maximize your current technology investments. By working with customers to review their system utilization, LRMs help libraries understand their technology's full capabilities so they can provide world-class service to their end users while maximizing staff efficiency.
- Orchestrate internal resources to ensure SirsiDynix provides excellent services during complex customer projects. By complementing SirsiDynix's support, sales, and service organizations, LRMs understand customer challenges and ensure that when a library is engaged in a project that involves multiple departments, everyone's resources are used efficiently and the results are successful.
- Represent customers and their specific needs internally as they impact technology roadmaps and future service offerings. LRMs work with their customers to understand and define emerging concerns and service goals that should influence planning for new SirsiDynix services or product roadmaps.
- Engage with customer libraries, keeping them up-to-date on SirsiDynix plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate. There are hundreds of webinars, regional user group meetings and other opportunities for customers to learn and interact with colleagues and SirsiDynix staff. LRMs keep you in the know about the company happenings and these opportunities as they arise.
Want to learn more? E-mail firstname.lastname@example.org.