Library Relations Manager

SirsiDynix is all about libraries, and our Library Relations Managers—the LRMs—are at the heart of it all.

Do I have an LRM?

Every SirsiDynix customer—no matter where they are or what their size—has an LRM. Your LRM acts as your personal liaison within SirsiDynix. They ensure that you are getting the services you need and talking with the right people inside the company. LRMs connect your region-specific needs to input into future product releases and service offerings.

As a SirsiDynix customer

Your Library Relations Manager will:

Maximize your current technology investments

LRMs work with you to make sure you are using your system to the full. They will help you take full advantage of your investment so you maximize your ROI for your community and staff.

Orchestrate internal resources

LRMs work to understand your challenges and ensure that when we are working on a project with you, we all communicate effectively, work efficiently, and you reach success.

Represent customers

Representing customers and their specific needs within SD is a core responsibility for LRMs. They speak for you at SirsiDynix, impacting roadmaps and future service offerings.

Engage with customer libraries

Your LRM will keep you up-to-date on SirsiDynix plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate. There are hundreds of webinars, 2 annual online conferences, regional user group meetings and other opportunities for customers to learn and interact with colleagues and SirsiDynix staff.

SirsiDynix LRMs

Kathi Adams

Senior Library Relations Manager

Kathi Adams, currently a senior library relations manager, joined SirsiDynix in 1993. During her time with the company, she has held multiple positions in SirsiDynix operations and sales, but says library relations has been her favorite role of her career so far. Kathi has 22 years of library industry experience.

Pam Arnold

Senior Library Relations Manager (North America)

Though her official title is senior library relations manager, Pam Arnold thinks of her work as library advocacy. As for her day-to-day responsibilities, it’s all based on the immediate needs of the libraries she serves. "No two libraries are alike. Each library is an individual, and so their needs are, too." Perhaps the one exception to this, she says, is that all libraries want to give their users the best service they can give them. This is a goal Pam shares with her libraries. As a result, every day – like every library – is a little different. But Pam wouldn’t have it any other way.

Steve Donoghue

Senior Library Relations Manager

Steve Donoghue joined SirsiDynix in 1988 and has held a number of positions including Library Consultant (UK), Senior Sales Representative and VP Sales, Canada and Alaska before joining the LRM team in 2014. Steve holds a degree in Librarianship from the UK and has 6 years of public library experience. Overall Steve has more than 35 years library industry experience. Steve’s primary goals are to be a good listener, see things from the customer’s perspective, understand needs and challenges, provide useful and proactive information to customers for planning purposes, be a customer advocate and facilitate speedy resolutions to any customer issues and concerns.

Janette Chin

Senior Library Relations Manager

Janette Chin trained as a librarian and worked in public, education and special libraries before she joined SirsiDynix in 1989 , starting with the Dynix NZ team in Auckland. She worked in different roles in training and Support before becoming an LRM in 2013. Janette wants to make sure her libraries have all the information they need about their library management system to be able to use it as effectively and fully as possible to serve their communities, as well as advocating for them within SirsiDynix to make sure the diverse requirements of all our customers are well known and understood by the teams developing our software.

Lisa Witteman

Senior Library Relations Manager (North America)

Lisa Witteman joined SirsiDynix client care in 1994. Prior to her current role as library relations manager, she served as trainer, team leader, training coordinator, and technical product manager. Lisa has 23 years of experience in the library industry.

Vera Maeser

Library Relations Manager (North America)

Vera Maeser joined SirsiDynix after its merger with DRA, and has been working for the combined company since 1987. Before assuming her current position as library relations manager for North America library customers, she was a member of the client care team. Vera earned her MLS degree from Case Western Reserve University and has 10 years of experience working as a cataloger in academic and special libraries.

Nicki Lake

Library Relations Manager (EMEA)

Nicki Lake joined SirsiDynix in 2005, and worked as a member of the client care team and in implementations and customer training before assuming her current role as library relations manager. Prior to joining SirsiDynix, Nicki worked for eight years in academic libraries in a variety of roles from academic liaison to project management and system implementation. Nicki holds a master of arts in librarianship from the University of Sheffield.

Zichun Liu

Library Relations Manager (Asia/Pacific)

Zichun Liu holds a master's degree in librarianship from Monash University and has been working with SirsiDynix over 10 years. Zichun has extensive experience in the Unicorn/Symphony system and currently assists customers in her role as Library Relation Manager. Her previous roles at SirsiDynix include manager of China customer care, trainer, and sales consultant.

Holly Taylor

Library Relations Manager (Asia/Pacific)

Holly joined the SirsiDynix team in September 2018. She holds a Bachelor’s degree in Teacher Librarianship and has over 15 years’ experience in the school library and public library space. She is extremely passionate about the role of libraries in the community and relishes the opportunity afforded her, as a Library Relations Manager, to be their advocate.

Kirby Gill

Library Relations Manager

Kirby Gill joined SirsiDynix in November, 2014. He holds a Bachelor of Science from the University of New Brunswick as well as an MBA from Saint Mary's University. Before becoming an LRM in the Summer of 2015, he worked primarily in Customer Support - working with French customers in Europe and around the world. Fluent in French, Kirby assumed the LRM role primarily to care for French Canadian customers but has since taken on various American customers. As Library Relations Manager, Kirby's primary goal is to be an advocate for his customers.

Nicole Romyak

Library Relations Manager (North America)

Nicole Romyak earned her MLIS from the University of Wisconsin – Milwaukee. She worked as an academic librarian in South Carolina for over 10 years before moving to Utah. She accepted her current position at SirsiDynix in June 2019.

Katie Tucker

Library Relations Manager

Katie Tucker has been with SirsiDynix (originally EOS) since 1996 gaining decades of experience in Customer Support and Quality Assurance. It is Katie’s passion to help her clients maximize the value of their ILS to its fullest potential. While she enjoys life in sunny San Diego, California, Katie advocates for all global EOS.Web clients. Katie sincerely cares about her clients and loves to get to know them and listen to their concerns. She welcomes the opportunity to get to know and work with all of her EOS.Web clients.

Isabel Maturana

Library Relations Manager

Isabel joined SirsiDynix in 2017. Prior this job, she worked for 17 years in an academic library in Chile. She has extensive experience in technical processes and administration of Symphony and Enterprise. She deeply believes in 'the power of libraries' and helping them reach their potential.

Roger Hammersley

Library Relations Manager (EMEA)

Roger Hammersley joined SirsiDynix in 1999. His previous roles in SirsiDynix include Customer Support Librarian, Training Manager and Trainer/Consultant. Prior to joining SirsiDynix, Roger qualified as a professional librarian in 1988 and worked in public libraries and as a college librarian. Roger holds a Bachelor of Arts in Information and Library Management from Northumbria University.