The SirsiDynix support team is always working to answer your questions and make sure your system runs smoothly. We never close a support case until you say we can, so you can rest assured that your problem will be solved.
24/7 critical support for all customers
No matter the size of your library, you’ll have access to 24/7 critical care from the SirsiDynix Support Center. If you ever need critical support, you can call us at any time, and we’ll start working on a solution within an hour.
Easy case tracking for your library
Report issues through email, web, or phone—whichever works best for you. No matter how you open your case, support will be there to help you track information like case status, the name of your support rep, details of past communication, and any relevant documentation.
Support on your terms
Consortia and libraries, large and small, have granular control over which staff have access to the Support Center. Authorize as many support contacts for your library as necessary and decide whether they can see only their own cases or all cases for their institution.
Award-winning support portal
With more than 26,000 searchable articles and resources in the easy-to-use SirsiDynix Support Center, you can resolve many issues without ever submitting a ticket. You can also use the Support Center to collaborate with other SirsiDynix users, view upcoming training courses, check the SirsiDynix product roadmaps, and more, all in one place.
Your service never fails to impress and surpass our expectations!
Vaughn Stamper | Hickory Public Library | North Carolina