Community Engagement Platform
CEP consolidates your marketing efforts and delivers unified,
consistent messaging and design to your patrons with data from your ILS.
The Community
Engagement Platform
The Community Engagement Platform (CEP) is a one-of-a-kind library marketing tool built with your needs in mind. Combine data from your ILS to strengthen and empower your library’s marketing.
Segmented, Targeted Messaging
CEP helps you organize and publish event programming, send targeted emails like newsletters based on patron demographics or interests and ensure your brand messaging maintains a consistent look and feel across all communication.
Emails
Creating and sending an email has never been easier with CEP’s new email editor. Drag-and-drop functionality lets you easily add and edit content blocks to your emails. If you’re not sure where to start, custom branded, professional email templates are ready for you—just plug in your content and send. You can send newsletters, announcements, event promotions, or updates to your members intuitively and quickly.
Segments
Connect more meaningfully with your patrons, boost open rates, and hone your marketing with Segments. Utilizing complex queries and filtering, Segments ensures your messages find the right people.
Campaigns
Perhaps the most powerful part of CEP, Campaigns creates rich experiences for your patrons. CEP’s flexible campaign builder offers an easy, intuitive way to create anything from a simple campaign—like sending out a newsletter—to more complex, multistage campaigns with configurable wait stages, triggers, and A/B testing.
Landing Pages
Create effective marketing campaigns using forms or surveys with CEP 2.0’s new landing page feature. An intuitive WYSIWYG editor allows you to maintain your organization’s branding and create a landing page that delivers the exact message you want your patrons to see.
Forms
The Forms tool allows you to make surveys to get feedback or data directly from your patrons. Any form you create will seamlessly integrate with CEP’s landing page feature, meaning your marketing campaign will maintain a united look and feel with your library’s branding.
Reporting
CEP’s powerful reporting tool offers accurate, specific insight into your patrons activities and interests. Easily track website activity, messaging engagement, and event program attendance to find the data you’re looking for.
Calendar
Schedule and showcase single or recurring library events. The CEP 2.0 comes equipped with Modern Tribe on The Events Calendar Pro, allowing users to seamlessly access event information and tickets.
Registration & Ticketing
Patrons can easily register and receive tickets for library programs with CEP. Users can find an event on the calendar, register for it, and receive tickets straight to their email. Modern Tribe tickets are scannable and enable staff to check people in with a simple mobile app.
Internal Events
Need to use a booked room? No problem. CEP works for patrons and staff by allowing both internal and public events in a mutual but divided room. Schedule staff meetings on a private calendar with its own URL with the CEP Internal Events feature.
Bookings (Staff-only)
CEP 2.0’s extensive staff-only Bookings feature means staff can customize and configure rooms in a way that works best or the space. Use the conflict resolver for concurring events to say goodbye to double booking and add buffer times to make sure your day runs smoothly. Don’t have many rooms to spare? Multipurpose rooms allow you to break up rooms, so your team can host more than one meeting in the same space.