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Platinum Services Package

With SirsiDynix’ Platinum or Platinum Premier Services, your library can optimize its system throughout the year with tailored consulting, training, and support. As a Platinum member, you’ll receive additional training opportunities for staff, expert guidance from our experienced consulting team, and priority support for any problems you have. 

Features:

Platinum Services

Enterprise Q&A

6 consulting hours per year

SureSailing quarterly calls

Coverage for any level of support, with a Platinum-only phone line for priority calls

Unlimited access to self-paced eLearning classes for 20 users

3 instructor-led online courses per year

Platinum Premier Services

Enterprise Q&A

20 consulting hours per year

SureSailing monthly calls

Developer Subscription*

Unlimited access to self-paced eLearning classes for 50 users

5 instructor-led online courses per year

Web Services Software Development Kit (SDK)

Coverage for any level of support, with a Platinum-only phone line for priority calls

*For Horizon customers, the Developer Subscription includes an SQL Subscription, with unlimited SQL classes, a Web Services SDK workshop, and a 4-day advanced SQL training. For Symphony customers, the Developer Subscription includes an API Subscription, with unlimited API classes, a Web Services SDK workshop, and a 4-day API workshop.