Unique helps libraries across North America solve numerous customer communication challenges.
Our Material Recovery service has been helping recover overdue materials and unpaid fines for libraries of all sizes since 1996. To date, we’ve recovered over $1 Billion dollars for them.
Making sure that items are on shelves and available is critical. Contacting patrons with overdue items in a respectful and professional manner helps ensure those inactive patrons make it back into the library.
Automation with all SirsiDynix circulation software products makes the process a breeze. Detailed financial reporting and budget neutrality help you make sure the service is a win for your organization.
Our Patron Services division is helping public libraries transform the way they deliver customer service. Our trained and experienced staff handle both phone and chat interactions with customers, freeing your in-library staff to work more effectively with those customers that are physically present.
Libraries today are working to develop more and more out-reach programs along with experiential activities to engage their patron base. Together with a shift away from desk-based service models, libraries still need to find efficient ways to serve their customers over the phone or via chat. Unique has a proven model for working with large complex library systems to deliver remote customer service. From item renewals, placing hold-requests, reserving meeting rooms, all the way to helping customers with their e-media device questions, Unique’s live answer phone and chat solutions can help your library deliver 21st century service.
Unique also provides a range of patron communication services via SMS, email, and automated phone calls. All kinds of transactional communications such as overdue, hold, hold-expiration, auto-renewal, pre-overdue, and billing notifications can be sent through Unique’s system.
Our latest email service allows for customized HTML templates that include the ability to provide promotional content that drive patron usage of library resources. With detailed reporting and analytics, Unique can help transform your day-to-day notifications into powerful tools for increasing library services.
Unique has a rich history of serving the library industry with a range of patron AND staff friendly services. Contact us to find out how we can help your library
Libraries provide a crucial service to their communities, but in turn, depend on the patronage of the community to function. Therefore, our Gentle Nudge ® process has been designed to meet the unique needs of libraries by effectively working to recover assets while preserving patron dignity and goodwill.